Terms & Conditions
Effective date: 26 September 2026.
These terms govern use of hammer.co.ke and Golden Hammer’s construction-procurement marketplace. These launch-stage terms remain subject to comprehensive review by a qualified Kenyan lawyer.
1. Contracting entity and contact
The marketplace is operated by Golden Hammer Limited, referred to as “Golden Hammer”, “we”, “us” or “our”. Contact: info@hammer.co.ke or (+254) 708 897 441. No registration, tax, licence or physical-address detail is stated here unless separately verified and approved for publication.
2. Platform role
Golden Hammer provides a marketplace and coordination service for construction products, supplier participation, payment confirmation and delivery. Depending on the transaction, goods may be supplied by participating supplier businesses. Golden Hammer does not represent that every catalogue reference is stocked, priced, approved or available to order.
3. Eligibility and accounts
Users must provide accurate information, keep credentials secure and act with authority for any person or organisation they represent. Golden Hammer may request verification and may restrict an account to protect users, the marketplace or legal compliance.
4. Buyers, suppliers and nominated payers
A requester may nominate another individual or organisation to review and pay. A nominated payer may review lines individually, approve or reject lines and, where permitted, suggest quantity or cart changes. Payer-side changes must return to the original requester for confirmation before payment. Suppliers participate subject to onboarding, verification and continuing approval.
5. Catalogue references
Images, descriptions, categories and specifications may be provided for discovery and comparison. They are not a binding statement of stock, supplier, price, warranty, dispatch origin or delivery timing unless expressly confirmed for the order.
6. Availability and pricing confirmation
Availability, unit, quantity, specification, price, taxes, loading, delivery and other commercial details may require confirmation. A displayed reference or pending amount is not a final offer.
7. Order formation and acceptance
Adding a product to My Truck, a Project List or an enquiry does not create an accepted order. An order is formed only through the applicable Golden Hammer confirmation and acceptance process. Golden Hammer may correct genuine errors, request clarification or decline a request before acceptance.
8. Payment
Launch payment methods are M-Pesa and bank transfer only when made available through an authorised Golden Hammer process. Payment instructions, screenshots and messages are not confirmation of cleared funds. Failed or cancelled payments remain unpaid. Duplicate, underpaid, overpaid or delayed transactions require review.
9. Supplier release and settlement
Suppliers remain blocked until the relevant customer payment is verified. Golden Hammer records supplier amounts payable. Supplier settlement is reconciled and released manually by an authorised administrator; it is not automated.
10. Delivery and multiple fulfilment legs
Each order line is locked to one confirmed dispatch origin. Orders with multiple suppliers or origins may create separate delivery legs to the same site. Delivery pricing, driver assignment, pickup instructions, milestones and evidence are maintained by leg. Multi-stop routing is not implied.
11. Site information, loading and access
Buyers must provide accurate destination, site-contact, access, safety, loading and unloading information. Additional cost or delay caused by inaccurate or incomplete information may require review before fulfilment continues.
12. Inspection and receipt
The recipient should inspect quantities and visible condition at delivery where practical. Pickup proof and delivery-completion proof are separate records. Signing or acknowledging receipt does not waive rights that cannot lawfully be waived.
13. Cancellations
Cancellation eligibility depends on acceptance, verified payment, supplier release, preparation, dispatch, customisation and costs already incurred. A request is not effective until confirmed through the authorised process.
14. Returns, refunds, damaged or incorrect goods
Users must report issues promptly and provide reasonable evidence. Eligibility depends on the product, condition, supplier, delivery position and applicable law. Refunds or reversals are not automatic. Nothing in these terms excludes rights that cannot lawfully be excluded.
15. Warranties
Product or manufacturer warranties apply only where genuinely provided and documented. Golden Hammer does not invent or extend a warranty. Users must follow reasonable inspection, use, storage and claim requirements.
16. Supplier obligations
Suppliers must provide accurate business, product, availability, pricing and origin information; comply with applicable standards and law; prepare only released lines; support pickup and evidence; and cooperate with complaints, returns and reconciliation.
17. Prohibited conduct
Users must not submit false information, impersonate others, misuse accounts, interfere with systems, bypass controlled payment or supplier-release processes, infringe rights, publish unlawful content or use the marketplace for fraud or prohibited goods.
18. Intellectual property
Golden Hammer’s brand and original marketplace content are protected. Third-party product names and materials remain the property of their respective owners. No licence is granted beyond ordinary use of the marketplace.
19. Privacy and records
Personal data is handled as described in the Privacy Policy. Order, payment, delivery and communication records may be retained for operation, security, disputes, legal obligations and audit.
20. Service availability
Golden Hammer may maintain, change or suspend parts of the service. We do not guarantee uninterrupted access, but this does not limit obligations that cannot lawfully be limited.
21. Liability
To the extent permitted by Kenyan law, each party is responsible for loss caused by its breach, negligence, fraud or unlawful conduct. Golden Hammer does not exclude liability that cannot lawfully be excluded. Any limitation must be applied fairly and in the context of the actual transaction.
22. Indemnity
Where permitted by law, a business user may be responsible for reasonable loss caused by its unlawful use, false information, infringement or breach. This clause does not override mandatory consumer rights.
23. Suspension and termination
Golden Hammer may suspend access where reasonably necessary for security, suspected fraud, legal compliance, serious breach or marketplace protection, with notice where appropriate.
24. Complaints and disputes
Contact Golden Hammer first with the relevant records. The parties should attempt good-faith resolution. Consumers retain access to remedies available under Kenyan law and competent authorities.
25. Governing law
These terms are governed by the laws of Kenya. Disputes are subject to the jurisdiction of competent Kenyan courts unless a lawful alternative is agreed.
26. Changes
Material changes will be published with an updated effective date. Changes do not rewrite completed transaction records retrospectively unless required by law.