Supplier Policy

This draft explains supplier participation on Golden Hammer and requires final approval by Golden Hammer and review by a qualified Kenyan lawyer.

Application and verification

Supplier businesses must submit accurate identity, business, contact, category and operational information requested during onboarding. Application does not guarantee approval. Golden Hammer may request clarification or supporting documents and may approve only selected categories or origins.

Product information

Suppliers are responsible for accurate product names, units, descriptions, specifications, images, availability, pricing, taxes and any genuine warranty information. Unconfirmed catalogue references must not be presented as stocked offers.

Dispatch origins

Each order line must be tied to one confirmed dispatch origin before fulfilment. Suppliers must keep loading contacts, pickup instructions and relevant site or vehicle requirements accurate.

Orders and release

Suppliers must not prepare, release or hand over goods merely because a requester, payer or third party provides a screenshot or message. Supplier release occurs only after Golden Hammer verifies the relevant customer payment and issues the authorised release.

Preparation, pickup and delivery

Suppliers must prepare the confirmed goods, quantities and units for the assigned delivery leg. Pickup proof is recorded separately from delivery-completion proof. Suppliers must cooperate with authorised drivers and report shortages, substitutions or delays before handover.

Multiple suppliers and delivery legs

One order may involve several suppliers and origins. Each origin normally creates a separate delivery leg with its own records. Suppliers must act only on the lines and leg information assigned to them.

Settlement

Golden Hammer records supplier amounts payable and reconciles completed orders. Supplier settlement is released manually by an authorised administrator after the applicable checks; it is not automatic.

Customer issues, returns and evidence

Suppliers must cooperate with timely reports of damaged, missing, incorrect or defective goods, preserve relevant records and respond to evidence requests. Remedies depend on the facts, applicable policy and Kenyan law.

Conduct and compliance

Suppliers must not provide false information, manipulate availability or pricing, bypass Golden Hammer’s authorised process, misuse personal data, infringe rights, offer prohibited goods or interfere with order, payment or delivery records.

Suspension or removal

Golden Hammer may pause listings, restrict participation or suspend a supplier where information is incomplete, commercial details are unreliable, complaints require investigation, safety is at risk or law or policy may have been breached.

Data and confidentiality

Supplier businesses must use buyer, payer, driver and site-contact data only for the authorised transaction and protect it against unauthorised access, use or disclosure.

Support and review

Contact info@hammer.co.ke or (+254) 708 897 441 for supplier-policy questions. This policy may be updated prospectively; completed records remain preserved.