Customer Policy

This draft explains how customers use Golden Hammer and requires final approval by Golden Hammer and review by a qualified Kenyan lawyer.

Accounts and authority

Provide accurate contact and project information, protect account credentials and act only with authority for any person or organisation you represent.

Catalogue references and commercial confirmation

Some products are shown for discovery only. Supplier participation, availability, unit, specification, price, dispatch origin and delivery must be confirmed before a product becomes orderable.

Project Lists and My Truck

Saving or adding a product helps organise a request but does not reserve stock, confirm a price or create an accepted order.

Nominated payers

A requester may nominate an individual or organisation to review and pay. The payer may review lines individually, approve or reject them and, where permitted, suggest quantity or cart changes. Proposed payer changes return to the original requester for confirmation before payment.

Payment verification

Use only the authorised instruction for the order. Launch methods are M-Pesa and bank transfer when available. Screenshots and messages are not proof of cleared funds. Suppliers are released only after Golden Hammer verifies payment.

Delivery information

Provide accurate construction-site destination, contact, access, safety and unloading details. Multiple suppliers or origins may create separate delivery legs and separate delivery prices.

Receipt and issues

Inspect quantities and visible condition where practical. Report missing, damaged or incorrect goods promptly with the order and delivery-leg details and preserve reasonable evidence.

Changes, cancellation and returns

Eligibility depends on acceptance, payment, supplier release, preparation, dispatch, customisation and costs incurred. Requests are reviewed under the applicable policy and Kenyan law; refunds are not automatic.

Respectful and lawful use

Do not misuse accounts, impersonate others, submit false information, bypass controlled processes, interfere with systems or use personal data outside the authorised transaction.

Support

Contact info@hammer.co.ke or (+254) 708 897 441. Do not send passwords, one-time codes or complete payment credentials.