Golden Hammer Support Center

Find the right guidance for marketplace, account, payment and delivery questions.

Buying on Golden Hammer

Learn how catalogue references, product confirmation, Project Lists and My Truck work. Links: Marketplace · How It Works · Frequently Asked Questions.

Supplier onboarding

Learn how to apply, complete business verification, confirm categories and dispatch origins, and provide commercial information. Links: For Suppliers · Supplier Policy.

Orders and approvals

Understand order stages, nominated-payer review and requester confirmation after payer-side changes. Links: Order Status · Customer Policy · View My Orders.

Payments

Review M-Pesa and bank-transfer guidance, payment verification and pending-payment support. Link: Payment Methods.

Delivery

Review dispatch origins, separate delivery legs, pricing, site access, pickup proof and delivery-completion proof. Link: Delivery Information.

Returns and damaged goods

Find the process for missing, damaged, incorrect or defective goods and return or refund review. Links: Refund & Returns Policy · Delivery & Returns.

Accounts

Use the account pages for sign-in, registration, password reset and order access. Never share a password or one-time code with support.

Contact support

Email info@hammer.co.ke or call or WhatsApp (+254) 708 897 441. Include the relevant order, product or delivery-leg reference, but do not send passwords, one-time codes or complete payment credentials.