Frequently Asked Questions
What is Golden Hammer?
Golden Hammer is a Kenya-focused construction-procurement marketplace connecting project needs with supplier businesses, controlled payment confirmation and coordinated delivery.
Are all products currently available to order?
No. Some pages are catalogue references used for product discovery. A product becomes orderable only after the required supplier, dispatch origin, availability and commercial details are approved.
Why is a price sometimes pending?
Construction pricing can depend on quantity, specification, supplier, location, loading and delivery requirements. A pending price must be confirmed before payment is requested.
How is supplier availability confirmed?
Golden Hammer may ask an approved supplier to confirm the product, quantity, unit, dispatch origin and timing. A catalogue reference does not itself prove stock or supplier participation.
How is delivery pricing calculated?
Delivery pricing may depend on each confirmed dispatch origin, distance, route, vehicle, loading, unloading, site access and timing. Separate origins normally create separate delivery legs and may therefore have separate delivery prices.
Can one order involve multiple suppliers?
Yes. One customer order may include lines from more than one supplier and more than one confirmed dispatch origin.
Why can an order have separate delivery legs?
Different dispatch origins create separate delivery legs by default. Each leg retains its own driver assignment, pickup instructions, milestones and evidence even when the destination is the same construction site.
Can someone else pay for my request?
Yes. A requester may nominate an individual or organisation to review and pay. The nominated payer can review lines individually and may approve or reject them. Where changes are permitted, proposed quantity or cart changes return to the requester for confirmation before payment.
Which payment methods are planned for launch?
M-Pesa and bank transfer only. Availability of a method for a particular order does not mean that a payment gateway is currently enabled or that funds have been received.
When is payment confirmed?
An instruction, screenshot or payment message is not proof that Golden Hammer has received cleared funds. Payment is confirmed only through Golden Hammer’s authorised verification process.
When is a supplier released?
A supplier is released to proceed only after the relevant customer payment has been verified and the required order information is confirmed.
How are suppliers verified?
Supplier applicants provide business, contact, category and dispatch-origin information for review. Approval is not automatic and may be limited, suspended or withdrawn.
Can an order be changed?
Changes may be possible before acceptance, payment or supplier release. Payer-proposed changes return to the original requester for confirmation. Later changes depend on the order, supplier and delivery position and may affect cost or timing.
Can an order be cancelled?
Cancellation depends on whether payment has been verified, suppliers have been released, goods have been prepared or dispatched, and delivery costs have been incurred. Contact support promptly.
What if goods are damaged, missing or incorrect?
Record the issue at receipt where practical, keep the goods and packaging available for review, preserve photographs or other evidence, and contact Golden Hammer promptly with the order and affected delivery-leg details.
How do returns and refunds work?
Eligibility depends on the product, condition, evidence, supplier position, delivery stage and applicable law. Refunds and reversals are reviewed and are not automatically issued.
How do suppliers apply?
Use the Become a Supplier page and complete the requested business-verification information. Submitting an application does not guarantee approval.
How can I get account or order support?
Use the Support Center or contact info@hammer.co.ke or (+254) 708 897 441. Do not send passwords, one-time codes or complete payment credentials.